Welcome to Gotripmart - Best Cosmetics Shop in Bangladesh

Return Policy

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to gotripmart.com and we'll arrange for a replacement. But some conditions apply. Those are:

Order must be checked in front of the delivery person (Inside Dhaka).

-       If you find any defect and you think you need to return the product, inform the “Customer Service Department” as soon as possible along with a picture and return it instantly. (Inside Dhaka)

-         If the product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received. (Outside Dhaka)

-         Product must be intact, however, there can be exceptions (if the product is damaged).

-         Used or Swatched products will not be considered for exchange or refund.

-         If the customer chooses or places an order by themselves and wants to return/change the product (except damaged products) the request will not be accepted.

-         And in case of return for exceptional circumstances, the customer must pay the transportation cost.

-         Original Invoice must be returned along with the product

   Lifestyle’s Return Policy

Procedure to return a product:

The product must be checked in front of our delivery person (Inside Dhaka) and outside Dhaka, you will have at most 24 hours after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service Department at 01814860904, 01951863103, or inboxing us. 

Reasons for returning or replacement:

-         If the received product is damaged, defective, or ordered incorrect size at the time of delivery.

-         If the ordered product is not the right product. 

Guidelines need to be followed when customers request to return or replace a product:

-         No exchanges and trials for women's tops, leggings, pants, sunglasses, and jewelry except for shoes and sandals.

-         For exchanging shoes and sandals, if any customers order it from our website on their own then a replacement will not be possible except if they consult with our Customer Service Department before placing an order.

-         Price tag, Brand tag, or any other tags that were in the product must not be removed for any return claims.

-         Product must be intact, however, there can be exceptions (if the product is damaged).

-         Shoes can be exchanged for once if they are unused, clean, and in their original state and packaging. For exchanges, customers need to inform our Customer Service Department within 24 hours (Outside Dhaka), and must be checked in front of our delivery person (Inside Dhaka). 


The following

 information must be given when customers inform our Customer Service Department:

-         Order Id.

-         For any defective product, inform our “Customer Service Department” as soon as possible along with a picture.

-          The reason for the return. 

Verification:

-          Once we receive your returned product, the product will be forwarded to the Product Development and Inspection Department. It will take 2-3 working days to verify the issue and after verification, if it is found that the claim is valid, then the product will be exchanged or money will be refunded.

-         If the claim is not valid then Gotripmart will not be liable to exchange or return the money.

 

Privacy and protection of personal data

The details you give us are essential for the processing and delivery of your orders, and therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

You have the right to access and rectify all the information that concerns you. You can at any time request Gotripmart to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.

We use "Cookies" to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

Intellectual Ownership & Copyright

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remain the property of Gotripmart.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Gotripmart.com and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Variation

Gotripmart.com shall have the right in its absolute discretion at any time and without notice to amend, remove, or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable the enforceability of any other part of the Terms of Service will not be affected by all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Feedback & Comments

Any opinions left on the Website by customers are screened and moderated by Gotripmart.com. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out-of-context commentary, etc.), Gotripmart.com  reserves the right to refuse or modify it.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Gotripmart.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and authorized by Gotripmat


Get 50% Discount.

Lorem, ipsum dolor sit amet consectetur adipisicing elit. Exercitationem, facere nesciunt doloremque nobis debitis sint?